Personalised products
Because each printed book is made for one child, we cannot accept change-of-mind returns after production begins. Please review all spelling, personalisation and delivery details before approving the preview.
Cancellations
You may request cancellation before final preview approval and production. Once production has started, cancellation may not be possible because the product cannot be resold.
Damaged, defective or incorrect orders
If your book arrives damaged, has a manufacturing defect or differs materially from the approved preview, contact us within 30 days of delivery. Include the order reference and clear photos. After verification, we will arrange a replacement, reprint or refund as appropriate.
Digital editions
Digital editions cannot normally be returned after delivery. If the file is corrupt, incomplete or materially different from the approved version, we will correct or replace it.
Refund timing
Approved refunds are sent to the original payment method. Banks and payment providers may take 7–10 business days to reflect the credit.
Request support
Email hello@kidmojo.in with your order reference and details of the issue.